Shipping Policy

At Matin & Parfum, we want your experience to be smooth from the moment you place your order to the moment it arrives at your door. Please review our shipping policy below.

Shipping Destinations

We currently ship only to Canada and the United States.

Processing Time

• Orders are processed within 1–3 business days after payment is received.
  
  

• You will receive a confirmation email with tracking information once your order has been shipped.
  
  

Shipping Rates & Delivery Times

• Shipping rates are calculated at checkout based on your location and the weight of your order.
  
  

• Estimated delivery times:
  
  

• Canada: 3–7 business days
  
  

• United States: 5–10 business days
  
  

• Please note that delivery times are estimates and may vary due to factors outside of our control (such as carrier delays, weather conditions, or customs processing).
  
  

Customs, Duties & Taxes (U.S. Orders)

Orders shipped to the United States may be subject to import duties, taxes, and fees. These charges are the responsibility of the customer.

Order Tracking

All shipped orders include tracking information. You can follow your order using the link provided in your shipping confirmation email.

Shipping Address

Please ensure that your shipping information is accurate at checkout. We are not responsible for orders shipped to incorrectly entered addresses.

Questions?

If you have any questions about your order or our shipping process, please contact us at:

📧 contact@matinparfum.com