FAQ — Frequently Asked Questions

💧 1. What is a Body Mask?

A body mask is a nourishing treatment designed to hydrate, soften, and perfume the skin.
Unlike a lotion, it deeply conditions your skin with rich natural extracts and leaves a delicate scent that lingers all day — even after showering.

🌸 2. How do I use the Body Mask?

Apply a small amount on clean, dry skin.
Massage gently until absorbed — or leave it on for a few minutes before rinsing, depending on your preferred ritual.
Use it in the morning to awaken your senses, or in the evening for a calming moment of care.

☀️ 3. Can I use it every day?

Yes. Each formula is gentle enough for daily use.
Our ingredients are chosen to balance deep nourishment and light texture, making it ideal for everyday skin rituals.

🍯 4. What makes Matin Parfum different from other brands?

We believe skincare should feel like perfume — and perfume should care for your skin.
Each Matin Parfum creation is inspired by the softness of mornings: calm, sensual, and radiant.
Our body masks combine natural extracts, long-lasting scent, and elegant simplicity.

🕊️ 5. Are your products cruelty-free?

Yes. None of our products are tested on animals, and our ingredients are sourced from trusted, ethical partners.

🌼 6. Are your formulas clean and safe for the skin?

Yes — every formula is developed with clean, skin-loving ingredients that meet modern safety standards.
We avoid harsh chemicals and prioritize gentle components that nourish the skin while preserving the purity of each natural extract.
Our goal is to make every ritual both luxurious and safe for all skin types.

🪞 7. Where is Matin Parfum created?

Each Matin Parfum product is thoughtfully developed and produced in collaboration with expert cosmetic laboratories that share our dedication to quality and craftsmanship.
Our process blends modern innovation with timeless elegance — ensuring every formula meets the highest standards of safety, texture, and scent refinement.

✨ 8. How long does the scent last?

Our body masks are designed to leave a subtle yet lasting fragrance on your skin — even after rinsing.
Most customers notice the scent for up to 12 hours.

📦 9. How long does shipping take?

Orders are processed within 1–2 business days.
Shipping usually takes 7 days, depending on your location.
You’ll receive a confirmation email with tracking once your order ships.

💌 10. Can I return my order?

Due to the nature of skincare and hygiene standards, we only accept returns for unopened or damaged products within 14 days of delivery.
Please contact us at contact@matinparfum.com with your order number for assistance.

💫 11. Do you ship internationally?

Yes, we currently ship worldwide.
Shipping rates and delivery times vary depending on your region.
All duties or customs fees are the responsibility of the customer.

🌹 12. My product arrived damaged — what should I do?

We’re so sorry that happened.
Please send a photo of the damaged item and your order number to contact@matinparfum.com, and our team will replace it as quickly as possible.

🧴 13. How should I store my body mask?

Keep it in a cool, dry place away from direct sunlight.
Close the lid tightly after use to maintain the formula’s freshness and scent.

🌿 14. Can I use Matin Parfum on sensitive skin?

Yes, our formulas are gentle and designed for all skin types.
However, we recommend doing a small patch test on the inner arm if you have very sensitive skin.

🌙 15. Can I layer it with perfume?

Absolutely.
Our body masks are made to complement your favorite fragrances.
Apply the mask first to hydrate the skin — it helps your perfume last longer and blend beautifully with our signature scents.